Dertiv.com Cancellation and Refund Policy
Subscription Cancellation.
You have the right to cancel your subscription (i.e., turn-off auto-renewals for upcoming subscription period) at any time. Please note that you will not be refunded for the unused portion of the current subscription period.
Refund.
We seek your full satisfaction with our Services. However, if you are not satisfied with our Services you may cancel your subscription and request a refund within 30 days from receipt of service ("Money Back Guarantee"). Please note that we do not grant the Money Back Guarantee for the auto-renewed subscription period of you cancel after the day of charge of such auto-renewal. In any event, we would be glad to troubleshoot an issue you experienced before you decide to request a Money Back Guarantee by contacting Customer Service at support@dertiv.com or (888) 839-0522.
Payment of Refund.
Payment of any refund issued to you will be made to the same payment mechanism (e.g., same credit card or bank account) that you used in paying for the subscription. For payments made in cryptocurrency, such currencies fluctuate in value and as a result your refund will be calculated in US Dollars. Payments made using gift cards or prepaid cards will not be refunded if such card does not support a refund. Should a refund issue, it will be credited to the card or other approved payment mechanism that was used for the original purchase. Refunds will be processed within 24hrs, but may take 7-14 days to credit the account on file depending on the issuing bank accepting the refund.